ADDING VALUE: Place card onto loading station platform. Insert bills into machine to add value. Remove the card when finished.
11230 Gold Express Drive, Suite #310
Gold River, CA 95670
A check will be mailed to you, If a self-addressed, stamped envelope is not included with the card, $1.00 will be deducted from the refund to cover the cost.
Refunds will only be issued if the card is able to be read by the scanner. The card MUST NOT be broken, bent, torn or damaged in any way to receive any refund. If the return card is undamaged and able to be re-used, you will be refunded the $2.50 deposit, in addition to the amount remaining on the card. If the physical appearance of the card is altered or the card has been bent or otherwise damaged, the deposit will not be refunded.
If you wish to receive an e-mail notifying you when the refund is mailed to you and the amount of the refund, please include an e-mail address when returning the card.
If you wish to check on the status of your refund, you may e-mail Adams' Vending at the following address: firstname.lastname@example.org
Please allow up to 14-21 days from the date you mail the refund request to receive your refund.
1. Bring a $5 bill to make the card purchase. It is faster than feeding $1 bills into the machine. The card comes with $2.50 already loaded onto it. The remaining $2.50 is a deposit for the card and will be refunded when the card is returned, providing it is reusable.
2. Adding value at the loading station goes faster with larger bills. The loading stations accept $1, $5, $10 & $20 bills.
3. Treat the card as cash. If the card is lost it is the same as losing cash. PUT NAME ON BACK OF CARD FOR YOUR OWN SAFETY.
CASH VENDING CARD NUMBER
PLEASE keep track of the number on your vending cash card. It is in the upper right hand corner. Take a photo of it, jot it down and keep it in a safe place, etc. This will be very helpful if a problem should arise, especially with a refund.
VENDING PRICE INCREASES
There has been a lot of concern over vending price increases.
Attached is a letter sent from the IFC to DOR (Department of Rehabilitation.)
April 17, 2019
2550 Mariposa Mall, Room 2000
Fresno, CA 93721-2270
Re: Adam’s Vending Price Increases
Dear Mr. Rodriguez,
Recently, Adam’s Vending posted a Notice of Price Increase effective 4/20/19. This increase is the 3rd one in the last year and is causing concern from families over the affordability of visiting their loved one at Valley State Prison.
Over the last six years, VSP IFC has worked with Adam’s Vending and Department of Rehab to reduce the costs to the families in visiting. In late 2014/early 2015, VSP IFC, VSP Administration, Department of Rehab BEP representative and Adam’s Vending met to discuss the concerns of families and prices of items. The VSP IFC presented documentation regarding vending markups and the costs of a visit from data obtained from families at VSP and other facilities. The results showed 59% of the families had an annual income of less than $30,000. On a scale from 1 – 5 with 1 being the lowest and 5 being the highest score, the overall vending experience was rated at 2.14.
Department of Rehab BEP staff was given survey results and comments from families. This information was reviewed and prices were reduced and held steady until March 2018. Since March 2018, there have been three new price increases including the one effective 4/20. Adam’s Vending notices have tried to explain the rationale behind the increases. Below is a list of questions based on the reasons for the price increases.
increase is in 25 cent increments. Since VSP participates in cashless vending, we do not understand why
increases are not smaller amounts.
- Vehicle costs to deliver items to the visiting areas. At VSP, Adam’s Vending gave up the Snack Bar and only services the vending machines. If this cost is detrimental to Adam’s Vending and causing expenses to be passed to the families, perhaps the vending contract should be given to the Vendor running the Snack Bar at VSP who would not incur these additional costs.
- Adam’s Vending states they have had significant cost increases. IFC requested copies of Adam’s Vending Monthly Operating Reports (MOR) from December 2018, January and February 2019. When we have questioned these in the past, we were told they were not Profit and Loss statements. However, BEP website states these are Profit and Loss reports. We would like to review these with you so we can obtain a better understanding of the reasons for price increases. For example, December shows a net income of $46,000, January $20,000 and February $16,000. Even though these are declining, they are still very healthy for a business.
Vending card purchases and amounts on the cards are not reflected in the MOR. Adam’s Vending has monies not reported as
income. Is there anywhere that shows the
amount put on the cards and the amounts not spent? For example, each card has a
$2.50 value that is to be refunded when the card is turned in. Therefore, if cards are lost or not submitted
for refunds, Adam’s Vending receives unearned income.
The last item we would like to address is customer satisfaction with Adam’s Vending. To measure the satisfaction/dissatisfaction another Vending Survey was conducted in August/September of 2018. Annual income for families in the less than $30,000 bracket dropped to 33%. However, the amount spent on each visit in the less than $40 doubled from 18% in 2014 to 36% in 2018. The overall vending experience increased to 2.39 from 2.14 in 2014. Comments were very negative and similar to the 2014 results. Most businesses could not survive with these scores. Copies of the results are included with this letter.
Families are very dissatisfied with prices, variety and quality of food. We, VSP IFC would like to schedule a meeting with you and your supervisor, Mr. Adams and VSP Administration to address these concerns.
VSP IFC Chair
cc: Lt. Barksdale, VSP AA/PIO
S. Pottratz, VSP Correctional Business Manager I
RESULTS FROM VENDING SURVEY
Thank you so much for all of you that participated with your input.
NOTICE OF PRICE INCREASE
(Effective April 20, 2019)
Due to significant cost increases, prices on items in two categories of products will be increased by 25 cents:
Canned sodas will be $1.50
Sandwiches which currently sell for $4.75 will increase to $5.00 and sandwiches which currently sell for $5.75 will increase to $6.00.
This limited price increase is to help account for the rising cost of goods and the increasing cost of getting those goods into the vending machines. For example, the cost of a product includes the additional amount suppliers add to deliver the products to the institution. The price at the vending machine includes sales tax (required on all vending machine sales) and CRV for applicable beverages. In addition other factors, such as labor costs to clean, stock and service the machines before visiting days and stocking and servicing on visiting days, are also part of the vending price. Vehicle costs (purchase, maintenance, repair, insurance, licensing, etc.) for delivery to visiting area also factor in, as well as other expenses.
We try to keep unnecessary expenses down and keep prices stable. As here, we try to minimize the impact by adjusting only two groups of products and maintaining prices in all others.
Thank you for your understanding.
Attached you will find the current price list with the price change noted for those items affected at this time.
AUGUST 25, 2018