Valley State Prison Inmate Family Council 

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VENDING

CASHLESS VENDING

PURCHASING:  Place card onto card reader at the vending machine.  Make your selection.  Remove card.  The purchase amount will be deducted from your card.

ADDING VALUE:   Place card onto loading station platform.  Insert bills into machine to add value.  Remove the card when finished.

REFUNDS:  To receive a refund by mail sends the card with a self addressed stamped envelope to:  Adams’ Vending, 11230 Gold Express Drive, Suite 310, Gold River CA  95670.  A check will be mailed to you. 

If you wish to check on the status of your refund, you may e-mail Adams’ Vending at the following address:  avcardrefundstatus@gmail.com.  PLEASE keep track of the number on your vending cash card.  It is in the upper right hand corner.  Take a photo of it, jot it down and keep it in a safe place, etc.  This will be very helpful if a problem should arise, especially with a refund.

TIPS:  
1. Bring a $5 bill to make the card purchase.  It is faster than feeding $1 bills into the machine.  The card comes with $2.50 already loaded onto it.  The remaining $2.50 is a deposit for the card and will be refunded when the card is returned, providing it is reusable.

2. Adding value at the loading station goes faster with larger bills.   The loading stations accept $1, $5, $10 & $20 bills.

3. Treat the card as cash.  If the card is lost it is the same as losing cash.  PUT NAME ON BACK OF CARD FOR YOUR OWN SAFETY.

4. The card is reusable.  A new card is not needed every time you visit.  The card can be kept until it is no longer needed.  There is no expiration date.

5. Cards are unique to each institution and cannot be used at a different location.

CASH VENDING CARD NUMBER

PLEASE keep track of the number on your vending cash card.  It is in the upper right hand corner.  Take a photo of it, jot it down and keep it in a safe place, etc.  This will be very helpful if a problem should arise, especially with a refund.

CASHLESS VENDING
REFUND PROCEDURE

VENDING PRICE INCREASES

There has been a lot of concern over vending price increases.  

Attached is a letter sent from the IFC to DOR (Department of Rehabilitation.)

April 17, 2019


Luis Rodriguez

2550 Mariposa Mall, Room 2000

Fresno, CA 93721-2270


Re: Adam’s Vending Price Increases


Dear Mr. Rodriguez,


Recently, Adam’s Vending posted a Notice of Price Increase effective 4/20/19. This increase is the 3rd one in the last year and is causing concern from families over the affordability of visiting their loved one at Valley State Prison.


Over the last six years, VSP IFC has worked with Adam’s Vending and Department of Rehab to reduce the costs to the families in visiting. In late 2014/early 2015, VSP IFC, VSP Administration, Department of Rehab BEP representative and Adam’s Vending met to discuss the concerns of families and prices of items. The VSP IFC presented documentation regarding vending markups and the costs of a visit from data obtained from families at VSP and other facilities. The results showed 59% of the families had an annual income of less than $30,000. On a scale from 1 – 5 with 1 being the lowest and 5 being the highest score, the overall vending experience was rated at 2.14.

Department of Rehab BEP staff was given survey results and comments from families. This information was reviewed and prices were reduced and held steady until March 2018. Since March 2018, there have been three new price increases including the one effective 4/20. Adam’s Vending notices have tried to explain the rationale behind the increases. Below is a list of questions based on the reasons for the price increases.


  1. Each increase is in 25 cent increments. Since VSP participates in cashless vending, we do not understand why increases are not smaller amounts. 
  2. Vehicle costs to deliver items to the visiting areas. At VSP, Adam’s Vending gave up the Snack Bar and only services the vending machines. If this cost is detrimental to Adam’s Vending and causing expenses to be passed to the families, perhaps the vending contract should be given to the Vendor running the Snack Bar at VSP who would not incur these additional costs.
  3. Adam’s Vending states they have had significant cost increases. IFC requested copies of Adam’s Vending Monthly Operating Reports (MOR) from December 2018, January and February 2019. When we have questioned these in the past, we were told they were not Profit and Loss statements. However, BEP website states these are Profit and Loss reports. We would like to review these with you so we can obtain a better understanding of the reasons for price increases. For example, December shows a net income of $46,000, January $20,000 and February $16,000. Even though these are declining, they are still very healthy for a business.
  4. Cashless Vending card purchases and amounts on the cards are not reflected in the MOR. Adam’s Vending has monies not reported as income. Is there anywhere that shows the amount put on the cards and the amounts not spent? For example, each card has a $2.50 value that is to be refunded when the card is turned in. Therefore, if cards are lost or not submitted for refunds, Adam’s Vending receives unearned income.


The last item we would like to address is customer satisfaction with Adam’s Vending. To measure the satisfaction/dissatisfaction another Vending Survey was conducted in August/September of 2018. Annual income for families in the less than $30,000 bracket dropped to 33%. However, the amount spent on each visit in the less than $40 doubled from 18% in 2014 to 36% in 2018. The overall vending experience increased to 2.39 from 2.14 in 2014. Comments were very negative and similar to the 2014 results. Most businesses could not survive with these scores. Copies of the results are included with this letter.


Families are very dissatisfied with prices, variety and quality of food. We, VSP IFC would like to schedule a meeting with you and your supervisor, Mr. Adams and VSP Administration to address these concerns.


Sincerely,

Kim Wallace

VSP IFC Chair


cc: Lt. Barksdale, VSP AA/PIO

S. Pottratz, VSP Correctional Business Manager I

posted 04-27-2019

RESULTS FROM VENDING SURVEY

Thank you so much for all of you that participated with your input.

posted 04-27-2019

NOTICE OF PRICE INCREASE

(Effective April 20, 2019)

 

Due to significant cost increases, prices on items in two categories of products will be increased by 25 cents:

Canned sodas will be $1.50


Sandwiches which currently sell for $4.75 will increase to $5.00 and sandwiches which currently sell for $5.75 will increase to $6.00.  


This limited price increase is to help account for the rising cost of goods and the increasing cost of getting those goods into the vending machines.  For example, the cost of a product includes the additional amount suppliers add to deliver the products to the institution. The price at the vending machine includes sales tax (required on all vending machine sales) and CRV for applicable beverages. In addition other factors, such as labor costs to clean, stock and service the machines before visiting days and stocking and servicing on visiting days, are also part of the vending price. Vehicle costs (purchase, maintenance, repair, insurance, licensing, etc.) for delivery to visiting area also factor in, as well as other expenses. 


We try to keep unnecessary expenses down and keep prices stable. As here, we try to minimize the impact by adjusting only two groups of products and maintaining prices in all others.


Thank you for your understanding.


Attached you will find the current price list with the price change noted for those items affected at this time. 

posted 04-04-2019

The refund machine will not be repaired.  

All refund requests will need to be mailed to the address on the card (see below).

To receive a refund by mail, send the card with a self addressed envelope to:

Adams Vending
11230 Gold Express Dr., Suite #310
Gold River, CA 95670

A check will be mailed to you.

If you wish to check on the status of your refund, you may e-mail Adams’ Vending at the following address:  avcardrefundstatus@gmail.com  

PLEASE keep track of the number on your vending cash card.  It is in the upper right hand corner.  Take a photo of it, jot it down and keep it in a safe place, etc.  This will be very helpful if a problem should arise, especially with a refund.
posted 03-20-2019
The 7-up company has discontinued the Venom Energy drinks. The only option Adams Vending has through his current vendors are Rockstar NOS and Monster.  These new brands will sell for $3.75, which is 75 cents more than the Venom brand.
VENDING PRICES INCREASE
AUGUST 25, 2018
posted 08-04-2018