PHONE CALLS
PHONE CALLS

STOPPING THE FLOW OF CONTRABAND WITH GTL
STOPPING THE FLOW OF
CONTRABAND WITH GTL
GLOBAL TEL LINK (GTL)
OFFENDER CONNECT®
OffenderConnect® is an independent services portal for Global Tel Link. The OffenderConnect® product line provides payment and accounting solutions for inmate friends and family members by offering several options to fund GTL telephone and inmate trust accounts. To make a deposit to an inmate trust account (where available) or a GTL telephone account, friends and family members may utilize the website (www.offenderconnect.com), telephone (live operator or IVR) or, in select sites, the OffenderConnect® lobby kiosk. Their phone number is 814-949-3303.
COMPLAINTS AGAINST GTL
The CDCR has a GTL help line, please call them first for any problems with GTL: 916-324-7789.The state agency that deals with problems related to GTL is the California Public Utilities Commission (CPUC). You may contact them for issues related to billing, unavailability of service, etc. Another governmental organization which regulates GTL is the Federal Communications Commission (FCC). The FCC was established by the Communications Act of 1934 and is charged with regulating interstate and international communications by radio, television, wire, satellite and cable. Any complaints about GTL should be directed to them. If you do have a complaint, you are strongly encouraged to report it to the CDCR, CPUC & FCC. GTL will never improve what many visitors have expressed they experience when dealing with this company, marginal and less than stellar customer service, in addition to the charging of excessive service fees.