OFFICE OF THE OMBUDSMAN
STATE OF CALIFORNIA DEPARTMENT OF
CORRECTIONS AND REHABILITATION
1515 S Street
Sacramento, CA 95811
Phone: (916) 327-8467
FAX: (916) 324-8263
What the Office of the Ombudsman Can and Can't Do
The Office of the Ombudsman listens, answers your questions, analyzes your situation, explains CDCR policies and procedures, advocates for the fairness of a process as opposed to advocating for an individual party, provides information and at times advice and develops options, suggests appropriate referrals, apprises administration of significant trends and may recommend changes in policies and procedures.
please provide the following information:
- Your name
- Your phone number
- Your relationship to the offender
- CDCR number of the offender
- Location of the offender
- Brief description of the issue
- Brief overview of the results of efforts made by you, and the offender, to resolve the issue
- To be accessible to all who are entitled to make use of the Office of the Ombudsman and actively seek removal of any impediment to it.
- To be independent and to demonstrate the highest standards of impartiality, objectivity, thoroughness, fairness and accuracy in the review, consideration and resolution of complaints.
- To be sensitive to the needs of relatives or family of the incarcerated, and the community providing explanations and insights and ensuring that all non-confidential pertinent information from our review is shared.
- To be effective by ensuring that review of complaints are conducted thoroughly and as quickly as possible and that recommendations are well founded, capable of being implemented, and are followed through
- To be constructive in helping the Department to deliver responsiveness and accountability by improving their handling of complaints and eliminating the underlying causes of them.
- To be accountable to stakeholders for the fulfillment of our mission statement, our values and aims and objectives.
- To be fair in the treatment of all complainants without regard to criminal history, race, ethnicity, gender, disability, sexual orientation, age, religion, or any other irrelevant consideration.
- To be empowering by creating and maintain a working environment in which colleagues are respected, engage in continuous learning, obtain job satisfaction and have equal opportunities for personal and career development.